Chicago CPR Now - Policies

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PLEASE READ THE FOLLOWING POLICIES:

1) CANCELLATION / RESCHEDULING POLICY
2) CARD ISSUANCE / REPLACEMENT POLICY
3) BOOK POLICY
4) TARDY POLICY
5) PROMOTIONAL CODE POLICY
6) CHICAGO CUBS NIGHT GAME PARKING / SPECIAL EVENTS

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1) * * * * * REGISTRATION / CANCELLATION / RESCHEDULING POLICY * * * * *

Class Registration: It is the sole responsibility of the student to register for and attend the class necessary for their job purpose, if applicable. Please review our Frequently Asked Questions page and our class descriptions for information about the differences in the classes we offer. If you registered for the wrong class please contact Chicago CPR Now immediately so we can help you expedite the transfer in to the right class by replying to this message. You will then be responsible for the difference of the class including any associated fees with rescheduling (see following policies and Promotional Code Policy below).

If you wish to cancel or reschedule please notify Chicago CPR Now immediately via email. Phone calls and voice mails are not acceptable means of notifying us of your intentions, they must be done via email, please respond to this message.

Heartsaver CPR / AED: (click for course description)
Cancellation† – more than seven (7) days prior to the start of the class there is a $15 cancellation fee, cancelling within seven (7) days prior to the start of your class there is a $25 cancellation fee (see Promotional Code Policy as well).
Rescheduling* – more than seven (7) days prior to the start of the class there is a $10 rescheduling fee, rescheduling within seven (7) days prior to the start of the class there is a $20 rescheduling fee (see Promotional Code Policy as well).

Heartsaver FIRST AID / CPR / AED: (click for course description)
Cancellation† – more than seven (7) days prior to the start of the class there is a $25 cancellation fee, cancelling within seven (7) days prior to the start of your class there is a $45 cancellation fee (see Promotional Code Policy as well).
Rescheduling* – more than seven (7) days prior to the start of the class there is a $15 rescheduling fee, rescheduling within seven (7) days prior to the start of the class there is a $35 rescheduling fee (see Promotional Code Policy as well).

BLS for the Healthcare Provider classes: (click for course description)
Cancellation† – more than seven (7) days prior to the start of the class there is a $15 cancellation fee, cancelling within seven (7) days prior to the start of your class there is a $25 cancellation fee (see Promotional Code Policy as well).
Rescheduling* – more than seven (7) days prior to the start of the class there is a $10 rescheduling fee, rescheduling within seven (7) days prior to the start of the class there is a $20 rescheduling fee (see Promotional Code Policy as well).

Advanced Cardiac Life Support / Pediatric Advanced Life Support: (ACLS description) (PALS description)
Cancellation† – more than seven (7) days prior to the start of the class there is a $35 cancellation fee, cancelling within seven (7) days prior to the start of the class there is a $75 cancellation fee (see Promotional Code Policy as well).
Rescheduling* – more than seven (7) days prior to the start of the class there is a $30 rescheduling fee, rescheduling within seven (7) days prior to the start of the class there is a $60 rescheduling fee (see Promotional Code Policy as well).

Combination Classes - such as BLS, ACLS, and PALS or ACLS and PALS:
Regarding Cancellation and Rescheduling* - if you have already used a Promo Code to register for any of the classes you purchased the above Cancellation and Rescheduling scales apply in respect to the date you registered for each individual class.  In the event you have registered for one of the classes you purchased and have not registered for the remaining classes your refund will be based on cancelling with an eight (8) day notice. However, if you have not used any of the codes and with to cancel a fee of 10% will be assessed if a refund is issued. Please take this into consideration before you purchase these classes and when you register for classes.

Cancellations must be made via email at the earliest possibility. Cancellation notices made after business hours the day before your scheduled class (see website for business hours) will not be addressed till the day of your class, resulting in a same day cancellation. Therefore, you must notify Chicago CPR Now at the earliest possibility if you chose to cancel. All emails, phone calls, voice mails after business hours the day before a class will be addressed the next business day. Again, if this is the case you will be considered a "no show" and subject to no refund. Please plan accordingly.

* Rescheduling must be made complete before business hours the day before your scheduled class (see website for business hours). Emails, phone calls, voice mails after business hours the day before a class will be addressed the next business day. If this is the case you will be considered a “no show” and subject to no refund. Please plan accordingly. If you reschedule, then decide to cancel your class you are subject to no refund. When rescheduling your new date must be decided upon within ten (10) days of your notice or your class date, whichever comes first. After ten (10) days you will be considered a no show and are subject to no refund. If your card has been printed for your initial class and you reschedule in another month/year, you are able to purchase a new card to reflect the new date, otherwise your card will reflect your initial date. See card issuance below.

There are no refunds or credits to cancel or reschedule the day of class or thereafter.
Absent students, significantly late students or "no shows" will not receive any refund or credit. The absent or late student will have to then register again for another class. While emergency situations will be taken into consideration on a case by case basis, do not wait to notify us the day of class or assume there will be any kind of refund. Email is the only means to contact us in this situation. Please be sure to review the Tardy Policy as well. Cancelling or attempting to cancel a class the day of is not acceptable. Requests to reschedule the day of class are not acceptable. As our FAQ page suggests, that we encourage you to read, this is a difficult policy to enforce but we must in order to assure everyone has an enjoyable learning experience.

Arriving Late: If you do arrive significantly late, it is imperative you do NOT interrupt the class that is going on. Interrupting a class in session is unacceptable. The time frame “significantly late” varies depending on which class you are registered for. Therefore time frames such as “5 minutes” or “15 minutes” are not able to describe what significantly late means – please refer to the sign on the door if one is placed and use your best judgment otherwise. Please arrive on time. If you find a note on the door please abide by the notes instructions – typically asking you to write down your name and phone number and to email the office explaining you saw the note on the door along with the directions on the note and the circumstances surrounding your significantly late arrival. If the door is locked class has started, knocking on the door or opening the door while class has begun thus interrupting class is strongly discouraged as the instructor will notify the office of this occurrence. The instructor does not have the authority to make decisions regarding rescheduling – that is up to the administrative staff which you can reach at info@chicagocprnow.com. If you find a note on the door and/or the door locked, you are considered significantly late. There is no reason to interrupt class or argue with the instructor especially in the presence of other students who have arrived on time and are in the middle of class no matter what the circumstances are. Notes on tardy students being significantly late will be made and will be considered when making a decision about rescheduling. Being on time for class cannot be stressed enough. As our FAQ page suggests, that we encourage you to read, this is a difficult policy to enforce but we must in order to assure everyone has an enjoyable learning experience.

Inclement Weather: Chicago CPR Now has yet to reschedule any classes due to inclement weather nor do we anticipate the need to reschedule any classes due to impending inclement weather conditions. If weather conditions significantly exceed any potential expectation/prediction or any safety concern then Chicago CPR Now will evaluate the need for rescheduling and then we will contact you within an appropriate amount of time. Please refrain from calling/emailing Chicago CPR Now inquiring about any cancellations – you will be notified in any event of rescheduling in an appropriate amount of time via email and in some cases phone calls via the information you provided at the time of registration. In any event of cancellation due to inclement weather conditions arises students will have the opportunity to reschedule themselves into any future class that has available seats. We strongly suggest that you anticipate on being available for class on days when weather maybe inclement as our policy is not to cancel class. On days of inclement weather there is often plenty of warning and notice that should allow you enough time to prepare to be on time for class.

Processing / Convenience fee: In almost every circumstance there is a minimum $5 processing / convenience fee. This includes but is not limited to: rescheduling, cancelling, signing up for the wrong class, and misuse of promo codes. Using a credit card in our office or over the phone for registration or other fees is subject to a 5% convenience fee, please use our online registration process to avoid this.

Refunds: Refunds are often issued via a bank issued check sent via the United States Postal Service. A refund to your credit card you used during the registration process is an option with a 5% convenience fee. Checks and credits are often done on the day of your scheduled class or shortly after. Persons who paid cash may be provided a bank issued check, an appointment to pick up this check is likely – keep that in mind if you decide to pay with cash. 

Online Classes (and/or classes that use keycodes):

There are absolutely NO refunds for Online Classes once a keycode once it has been issued. Depending on the disposition of your Skills Check a seat can be reserved for a traditional class in a classroom at discounted rates if necessary. This will be discussed during your Skills Testing appointment.

Email info@chicagocprnow.com if you need to cancel or reschedule your class.

2) * * * * * CARD ISSUANCE / REPLACEMENT POLICY * * * * *

Card Issuance: Course completion cards are scheduled to be issued at the end of the class upon successful completion. Successful completion for BLS for Healthcare Providers, Advanced Cardiac Life Support (ACLS), and Pediatric Advanced Life Support (PALS) includes a score of 84% or better on a multiple choice test to receive your card.

There is no test for Heartsaver classes (CPR / AED and/or First Aid).

Card Issuance, in regards to rescheduling: If you chose to reschedule your class in another month that your course card has already been prepared for, you will have the choice to accept the card as is or have another card made to reflect the new dates. There will be a fee associated with this (see below). Please take this into consideration if/when you decide to reschedule.

Replacement Cards: Replacement cards are available if necessary. You must demonstrate completion of the class. This is usually done by providing the date you took the class where we can verify your information against our electronic records. Please print your receipt (at the top) and save this email to facilitate this request. In rare instances, a copy of an ID maybe required to complete your request - often this is due to a name change, however some other circumstances make this necessary as it often helps facilitate your request.

Replacement Card Costs:
$10 Advanced Cardiac Life Support
$10 Pediatric Advanced Life Support
$8 BLS for the Healthcare Provider
$8 Heartsaver CPR / AED (including First Aid)

Email info@chicagocprnow.com regarding course completion cards if you have any questions.

3) * * * * * BOOK POLICY * * * * *

Books (or Student Manuals) are made available for purchase by students prior to registration for all classes. Books (Student Manuals) are available for purchase before the start of the class. The American Heart Association requires every student to review the book before class, have a book during class. If a student has access to books prior to class it is encouraged for students to use these books in lieu of purchasing new books. ISBN numbers are supplied (see below) so that students are able to search out books via online resources. Students taking ACLS and PALS are required to take a precourse self-assessment, directions to do this are found in the book (student manual).

Books issued are the current American Heart Association books for the specific discipline:
$38 Advanced Cardiac Life Support (ISBN# 978-1-61669-010-6)
$44 Pediatric Advanced Life Support (ISBN# 978-1-61669-112-7)
$16 BLS for the Healthcare Provider (ISBN# 978-1-61669-039-7)
$16 Heartsaver CPR / AED book (ISBN# 978-1-61669-058-8)
$18 Heartsaver CPR / AED / First Aid book (ISBN# 978-1-61669-017-5)
$12 Heartsaver First Aid (no CPR) book (ISBN# 978-1-61669-018-2)

If you did not purchase a book during the registration process and wish to order a book, contact Chicago CPR Now by email at info@chicagocprnow.com – be sure to include your name, the class you signed up for (or want to sign up for), and the book you wish to purchase. Directions on how to order your book will be emailed to you.

Shipping and Will Call: If a book is selected during the registration process your book can be shipped to you as long as you register more than seven (7) days prior to the start of your class. If you register within seven (7) days you have the option to pick your book up before class - you can also arrange to pick your book up before class if registering more than seven (7) days to save a small shipping and handling fee. You must keep in mind that you are only able to pick your book up at our office by appointment only - this is almost always before regularly scheduled classes at our office. Keep in mind some of our posted classes online may not be held at our office and our staff may not be available allowing you to pick up your book. You must email us your intentions including a date(s) so that we can check our agenda then confirm your appointment. Chicago CPR Now ships your books intact and holds no responsibility for the condition they are received during the shipping process.

Email info@chicagocprnow.com to buy a book or inquire about a book.

4) * * * * * TARDY POLICY * * * * *

All classes have a scheduled start time. The nature of the classes we offer are learning/educational based. Because of this, it is crucial that students receive the entire instruction, more importantly the initial instruction in the beginning of the class. If you are tardy whatsoever past the scheduled start time, you may be asked to leave. The above cancellation policy considering you a no show will then be effective. Phone calls, emails, and other communication are no substitute for being on time - the remaining registered students who arrived prior to the start of the class cannot be penalized for the tardiness of an individual. Please review our address and obtain directions if needed prior to the day of your class. Please arrive early enough to find our office, find parking (free parking on Ravenswood Avenue, east side of the tracks, in front of and around the building), and find your way to our office. Your anticipated cooperation is appreciated by the management, the instructor, and the other students.

Groups of students who plan on arriving together. Two or more students who plan on coming to class together must be diligent in arriving on time. We are not able to postpone class for a single student, nor are we able to do it for multiple students running late either. This also makes things frustrating for not only the instructor who anticipates a bigger class size, but it compounds the frustration among other students who have arrived on time and now have to wait or be interrupted by a group of late students. Therefore, we enforce this tardy / no show policy in order to make class more enjoyable for everyone.

5) * * * * * PROMOTIONAL CODE POLICY * * * * *

The use of promotional codes are at the discretion of Chicago CPR Now at all times. By using a promotional code (Promo Code) you hereby agree to the following conditions:

* Chicago CPR Now assumes no responsibility if you fail to enter your Promo Code at the time of registration. Depending on the Promo Code, if we have the ability to apply it we will help facilitate your savings. However, Chicago CPR Now can often only apply half the original savings when we are able to apply it in retrospect.

* If you decide to cancel or reschedule your class the promotional code will become invalid, where you will then have to pay the difference of the class plus any associated fees for rescheduling, as above.

* Misuse of any promotional code will result in the delay in the issuance of your CPR card. Issuance will be made when satisfactory payment is complete, an additional transaction/convenience fee of $5 will also be applied per incident. An example of this would include, but not limited to, online Promotional Codes for specific classes on specific days. If you were to use one of these codes for a different day or class and it was accepted you would be subject to these terms.

* Promotional Codes are not valid on any Skills Checks (BLS or Heartsaver First Aid) or current discounted classes or specials. If you are able to apply a code to these classes your card(s) will not be issued till the difference is satisfied, there will also be an additional $5 transaction/convenience fee applied per incident.

6) * * * * * CHICAGO CUBS NIGHT GAME PARKING / SPECIAL EVENTS * * * * *

While there is free parking in front of and around our building there are parking enforcements that students need to be aware of when the Cubs are playing at home, at night (after 5pm) - and other special events at Wrigley Field. For this reason, classes are not scheduled on days when the Chicago Cubs are playing at night. However, there is a chance of games being rescheduled for reasons beyond our control. If this occurs students who have traveled by personal vehicle will be required to obtain a permit from the office of Chicago CPR Now before class starts and put it in their vehicle to prevent any kind of fine being issued. So, in regards to arriving early enough to find parking, our office, and arriving on time, during baseball season (April - October) you may be asked to place a permit in your car to prevent ticketing/fine while the Cubs are playing at home or during a special event. This permit will be required to be returned before your course card is issued. We apologize for this inconvenience and hope you understand.

In regards to parking, please do not call our offices inquiring about parking. Instead please visit the multiple sport based webpages (chicago.cubs.mlb.com/, ESPN, CSN, WGN, and the like for schedules). If you discover that there is a home game scheduled at night on an evening you are attending class you are welcome to contact us via email to inquire if a parking permit will be necessary if you are driving to our office. If there is a need to have permits issued we will do so before class. We do not keep track of Cubs games and will not be able to answer your questions pertaining to the Cubs schedule or special events. We appreciate your anticipated cooperation.



END OF POLICIES

Office Hours: By appointment only. Email info@chicagocprnow.com to schedule.

FAQ page:
www.chicagocprnow.com/faq
Policy page:
www.chicagocprnow.com/policy

Information likely to change, please save your email confirmation to ensure continuity of policies at the time of your registration.

For more information or if you have any questions please contact our office via email at info@chicagocprnow.com.

(last updated 01 June 2015)

d

This class was great! The instructor was really good and he explained everything well

A. C. -- Yelper